Windermere Logistics cut device provisioning from nine days to four hours.

A new Windermere driver or depot coordinator waited an average of nine days for a working device. In an industry with high turnover, that delay was a measurable operational cost, not just an inconvenience.

Vertane rebuilt the provisioning chain end to end: a standardized device catalogue, zero-touch enrolment shipping direct to the employee, and a service desk staffed to resolve rather than route. Conditional access replaced the VPN client that generated a third of all tickets.

Median provisioning fell from nine days to four hours, first-contact resolution reached 91%, and total ticket volume dropped by a quarter within two quarters.